Retail Sales Associate
We have a job opening for Retail Customer Service, part-time, mornings
This is 20-30 H/week position with opportunity for full-time after evaluation
Must be able to start work by 8 AM
Must be able to work Saturdays
Must be authorized to work in the USA
Wage: $11-$13 / hour + bonus
Retail Customer Service is both the face and the voice of the company. We look for candidates who enjoy being part of the small team that are energetic, compassionate, and committed to providing excellent customer service.
- Provides excellent customer service in person and over the telephone
- Addresses customers concerns and coordinates with Manager and Designer to ensure customer satisfaction
- Provides information regarding flowers, plants and, gifts to educate customers
- Enters and verifies customer/gift recipient information in POS (name, address and delivery date)
- Retrieves website orders and verifies the information
- Collects payment information and processes order according to training/shop procedures
- Follows shop policy regarding delivery times, additional gifts, and contact procedures
- Maintains confidential customer information.
- Confirms order details with designer and/or delivery driver
- Monitors orders status with designer and/or delivery driver to ensures customer satisfaction
Additional responsibilities may include:
- Product merchandising on the sales floor.
- Sweeping, cleaning and restocking product throughout the day to ensure a clean and attractive retail environment.
- Packaging and gift wrapping flowers and gifts selected by customer
- Performing light administrative activities, such as; filing, mailing, conducting inventory, etc.
- Supporting and assisting designers with design preparation activities
Skills / requirements
- Maintains clean and professional appearance in accordance with our shop policy
- Great verbal and listening skills.
- Excellent telephone etiquette
- Computer proficiency
- Responds calm, friendly, and encouraging in stressful and life-changing situations our customers can go through
- Ability to multi-task in fast paced environment
- Able to lift up to 40 pounds
- Art and design oriented
- Gardening / floral / design lover preferred
Scent and Violet is EOE providing training and opportunity to grow
Apply in person or email cover letter and resume to hello (at) scentandviolet.com