03/24/2020

What a challenging time this is, for all of us.

We have been debating all day in our flower shop, whether to keep working or not. After a day or worrying (and praying) we decided to keep on delivering flowers – and I will explain why:

All day long, we’ve been receiving calls from our customers with one single question: “Please tell us you’re still delivering?”. Our flowers might not be essential for the preservation of life but, they seem to have the ability to offer comfort, provide joy, communicate love and sympathy, and serve as a stand-in at the events we cannot attend. While we are extremely worried about Covid-19, we cannot allow for the funerals to continue without flowers. We cannot let your dearest be alone in the house and without flowers on their birthday. We cannot let your parents feel forgotten. That’s why we’re still delivering.

To reduce the risk of infection to our employees and general public this is what we’re doing:

 -  Our retail store is closed for public from 3/25/2020 – 04/05/2020

 - Our senior employees and those with pre-existing condition are on vacation at their own homes.

 - Our staff has been limited to only 2 per any given shift

 - We are doing only contactless deliveries to the residences (all deliveries will be placed on the porch/front door and phone call will be made to the recipient to pick-it up).

 - Curbside delivery is available with online or over the phone ordering

 - Our shop hours will be from 9 AM – 4 PM, effective 3/25/2020 – 04/05/2020

 - Please order your flowers, plants and food baskets day ahead, at least.

 - Flower/plant substitutions: We are working hard to ensure some flower availability during Corona time – but we cannot guarantee that we have everything available as pictured. We strongly recommend selecting “florist designed” options or calling us to inquire if you’re looking for something specific.

 

Stay Well, Stay Safe, Stay Kind, 

Amra and Scent & Violet Team

 

 ***

03/21/2020

Flower Availability Update 

Flower availability currently is limited. Pretty much, we are unsure of what flower varieties will be available in our shop on a day-to-day basis with so many states and cities in lock-down. Please be prepared that we will be forced to do substitutions of certain flower sorts. We are grateful that many of you are opting for "florist designed" options and "surprise me - I trust you". It means a lot to us. Thank you for using flowers to communicate with your friends and family. 

Flower Delivery Update 

Deliveries are conducted as always on the “first come – first serve” basis, with priority delivery given to funeral services. Timed and rush delivery options not available at this time. 

Hospital Deliveries are not allowed at this time. Please send flowers to home of the patients. They will appreciate your gesture no matter where they receive it. 

Funeral Home Deliveries: Deliveries proceeding as usual. Contacless delivery method implemented 

Church/Mosque/Temple Deliveries: Some funeral services are proceeding while others are being rescheduled. We're keeping in touch with families and church staff to keep you individually updated. 

Business Deliveries: Deliveries proceeding as usual. Contacless delivery method implemented 

Nursing Home Deliveries: Flower Deliveries are being allowed and encouraged, with most nursing homes on the lockdown. Flowers are being delivered to the entry point to be distributed by staff and volunteers to the residents. Contacless delivery method implemented

Residence Deliveries: Deliveries proceeding as usual. Contacless delivery method implemented 

***

03/18/2020

Flower Delivery Update 

Deliveries are conducted as always on the “first come – first serve” basis, with priority delivery given to funeral services. Timed and rush delivery options not available at this time. 

Hospital Deliveries are discouraged. While some hospitals still accept deliveries to the Shipping and Receiving Centers - please use only in a case of emergency. Medical staff and volunteers are overwhelmed. Please send flowers to home of the patients. They will appreciate your gesture no matter where they receive it. 

Funeral Home Deliveries: Deliveries proceeding as usual. Contacless delivery method implemented 

Church/Mosque/Temple Deliveries: Some funeral services are proceeding while others are being rescheduled. We're keeping in touch with families and church staff to keep you individually updated. 

Business Deliveries: Deliveries proceeding as usual. Contacless delivery method implemented 

Nursing Home Deliveries: Flower Deliveries are being allowed and encouraged, with most nursing homes on the lockdown. Flowers are being delivered to the entry point to be distributed by staff and volunteers to the residents. Contacless delivery method implemented

Residence Deliveries: Deliveries proceeding as usual. Contacless delivery method implemented 

 

03/12/2020

Like everyone else, we are closely monitoring dynamic situation unfolding with corona virus (COVID-19), and continue to seek guidance and recommendations from CDC, WHO and County officials.  

As of today, we are conducting business as usual with some minor adjustments.

Store: We have significantly increased cleaning and sanitization in our shop. All of the accessible surfaces in our shop are being disinfected daily; frequently accessible surfaces multiple times per day. Our vases are being disinfected prior to use and right before they leave the shop.

Flower Delivery: Deliveries are conducted as always on the “first come – first serve” basis, with priority delivery given to funeral services.

With many Houstonians working from home, we sincerely recommend confirming the address of the recipient before sending flowers.

Hospital deliveries are being limited, pending further instructions from the hospital and city leadership.

We are beginning to offer and implement contactless delivery – for the safety of our drivers and recipients of flowers.

Flower availability: Currently, we are seeing minor interruptions in the supply chain and are working with our trusted suppliers on accessibility. We are making adjustments in our flower designs, daily. In the days and weeks to come, we kindly ask for your patience and flexibility in selection of flowers.

We are rolling out new designs and products to make it easier on all of us.

Small Business situation: We will hold the fort as long as possible. We sincerely believe that during this difficult time, our flowers can provide comfort, offer joy and express feelings that cannot be expressed in person.

Having been in business during Harvey, we have experienced first-hand the devastating effect interruptions can cause to small business. Small businesses do not have resources or bailouts available and offered to the big corporations. We lost many valuable small businesses on Westheimer post-Harvey and, it broke our hearts. We invite you to shop with our small, local businesses. Every dollar spent locally, goes 4x back into local economy. As for our business, we are sincerely hoping to survive this crisis like all the others before.

All of the above considered – we sincerely hope we are overreacting. Priority is and always will be given to life preservation, and we are hoping and praying all of us and our loved ones will survive, thrive and, come out of this situation better than ever.

Be safe, exercise precaution, follow CDC guidelines and, spread love and kindness.

Amra and Scent & Violet Team